Agent IA Vocal
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Home›Industries›Restaurants & Hospitality

AI Call Answering for UK Restaurants

Your front-of-house team is too busy running covers to answer the phone. Agent IA Vocal handles bookings, takeaway enquiries, and private-hire calls — so your team can focus on guests in the room.

Independent restaurants, multi-site groups, dark kitchens and event venues across the United Kingdom use Agent IA Vocal to capture every booking, takeaway order and private-hire enquiry — synced live to OpenTable, ResDiary, SevenRooms, Square or Lightspeed.

The Reality

Missed calls mean missed revenue.

Every time a call goes to voicemail, your competitors win. Here's what it costs your industry.

0%

of restaurant calls go unanswered during the dinner service

£0

average revenue lost per unanswered booking call

0%

of diners give up and book elsewhere after no answer

0.0×

more bookings with 24/7 phone answering

What it does

How Agent IA Vocal helps.

Booking taken in seconds

Guests ring any time and the AI books the cover — including party size, special requests and dietary requirements.

Takeaway order capture

AI captures takeaway orders accurately and routes them to your EPOS or kitchen pass.

Private hire enquiries

Large parties and private-hire enquiries are captured with full details and routed to your events lead.

Hours, parking & travel

Callers asking about opening times, parking, and getting there get instant answers — no host time wasted.

Private dining bookings

Private room bookings are captured and forwarded to your events team with full party and budget details.

Booking reminders

AI sends SMS reminders before bookings — reducing no-shows significantly.

Use Cases

Where it delivers the most value.

Full-Service Restaurants

Where the host is running the floor and cannot pick up the phone during service.

  • ✓Booking 24/7
  • ✓Special-request capture (allergies, occasions)
  • ✓Wait list for fully booked services
  • ✓Booking reminders and confirmations

Takeaway & Delivery

High-volume order capture without tying up the kitchen line phone.

  • ✓Menu-aware order capture
  • ✓EPOS integration (Square, Lightspeed, Toast)
  • ✓Estimated collection-time quoting
  • ✓Repeat-order recall by phone number

Private Hire & Events

Higher-revenue enquiries that deserve a polished, prepared first conversation.

  • ✓Party-size and date intake
  • ✓Budget and dietary requirement capture
  • ✓Routing to events coordinator
  • ✓Follow-up scheduling for site visits

Multi-Site Groups & Dark Kitchens

Multiple concepts and locations served from a single intelligent intake layer.

  • ✓Routing by concept and location
  • ✓Centralised booking handling
  • ✓Per-brand voice and script
  • ✓Per-site reporting
How It Works

Live in 2-3 days. ROI in week one.

01

Forward your number

Point your existing phone number to Agent IA Vocal. No hardware or equipment changes required.

02

We train your AI agent

Our experts configure industry-specific call flows, compliance rules, and your business details.

03

Integrate with your tools

We connect the agent to your CRM, calendar, EHR, or scheduling software so every call flows where it should.

04

Go live in 2-3 days

Your AI answers every call, books appointments, qualifies leads, and updates your systems — automatically.

Case Study

Real results, in their words.

We were missing 50+ calls per service in Soho. Our host could not run the floor and answer the phone. Now Agent IA Vocal handles every booking call. Covers fill 20% faster and our no-shows dropped by a third.
TP
The Pickle Jar — Soho bistro
London, UK
Verified outcome
Live in 2-3 days. ROI in week one.
50+
calls
20%
faster
Read more case studies
What's included

Everything you need.
Nothing you don't.

Every plan ships with the full feature set below — no upsells, no add-on tiers. Built specifically for restaurants & hospitality workflows.

12
Features included
$0
Hidden fees
See all plans
OpenTable & ResDiary integration
24/7 booking taking
Takeaway order capture
Private hire enquiry capture
Event intake routing
SMS booking reminders
Hours & travel auto-response
Multilingual support (French, Polish, Spanish)
EPOS integration
Call recording
No-show reduction automation
Wait list management
Deep dive

Why it works for restaurants & hospitality.

01/ 02

How Agent IA Vocal connects to your booking and EPOS systems

A booking only matters if it lands in OpenTable or ResDiary. A takeaway order only matters if it hits the kitchen pass. Agent IA Vocal integrates with OpenTable, ResDiary, SevenRooms, Tock, Square, Lightspeed and Toast — so every call ends with the right system updated.

  • ✓Live two-way sync with OpenTable, ResDiary, SevenRooms, Tock
  • ✓Takeaway orders pushed to Square, Lightspeed, Toast EPOS
  • ✓Floor plan and turn-time rules respected
  • ✓Special requests, allergies and occasions captured
  • ✓SMS confirmation and reminder branded with your restaurant
  • ✓Private hire enquiries routed to your events coordinator with full intake
02/ 02

Bookings that actually show up

No-shows kill restaurants. Most operations rely on the host calling to confirm — which does not scale and gets skipped on busy services. Agent IA Vocal automates voice and SMS confirmations, captures cancellations and offers slots to your wait list within seconds.

  • ✓Automated confirmation calls and SMS 48h and 4h before
  • ✓Easy cancellation by phone or SMS
  • ✓Cancellation slots immediately offered to wait list
  • ✓Optional card hold for high-risk slots
  • ✓Per-service no-show reporting
  • ✓Wait list captured live when fully booked
Customer Stories

What our clients say.

"
★★★★★
"We were missing 50+ calls per service in Soho. The host could not run the floor and answer the phone. Now Agent IA Vocal handles every booking call — covers fill 20% faster and no-shows are down a third."
MBO
Marco Bellini, Owner
The Pickle Jar, London
"
★★★★★
"Takeaway used to tie up our line cooks every Friday. Now the AI takes the order, fires it to Square and we just expedite. We doubled takeaway volume on weekends without adding kitchen staff."
AKG
Aisha Khan, GM
Smoke & Pepper BBQ, Manchester
"
★★★★★
"Our private hire business was a leaky bucket — enquiries would come in, my coordinator was at a tasting, and the prospect would book a different venue by the next morning. The AI captures the brief instantly and books the site visit. We have added £140K in events bookings in six months."
PLO
Pierre Lambert, Owner
Lambert's Bistro & Events, Edinburgh
FAQ

Frequently asked questions.

Yes — and with SevenRooms and Tock. Bookings land on your floor plan with the right party size, time, and any special requests, and your existing wait list and booking flows keep working as-is.
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