Question 1

How quickly can Agent IA Vocal be set up?

Accepted Answer

Most businesses are live within 48 hours. Setup includes configuring call flows, training the AI on your business, integrating your calendar and CRM, and testing the full experience. Enterprise plans include a dedicated onboarding engineer.

Question 2

Do I need any special hardware?

Accepted Answer

None. You simply forward your existing business phone number to Agent IA Vocal, or we provision a new dedicated US number for you. Everything runs in the cloud — no new desk phones, no SIP adapters, nothing to install.

Question 3

Can I keep my current phone number?

Accepted Answer

Yes. We use conditional call forwarding — your number stays exactly the same. You can forward always, on no-answer, on busy, or after-hours only. The caller never knows the call was forwarded.

Question 4

Do you offer a free trial?

Accepted Answer

We don't offer a self-serve trial — every deployment is custom-built for your business. We configure your call flows, train the AI on your services, and integrate with your tools. Start with a free discovery call to scope your needs and see a tailored demo before committing.

Question 5

What languages does Agent IA Vocal support?

Accepted Answer

We support 30+ languages including English, Spanish, French, Mandarin, Portuguese, German, Italian, Japanese, Korean, and more. The agent detects the caller's language automatically and switches — no configuration needed per caller.

Question 6

Can the AI transfer calls to a human?

Accepted Answer

Yes. You define escalation rules — emergency calls, VIP clients, billing disputes, complex situations. The agent performs a warm handoff, briefing the human agent on the caller and context before connecting them.

Question 7

Does it integrate with my calendar?

Accepted Answer

Yes. We integrate with Google Calendar, Outlook, Calendly, Acuity, Cal.com, and most practice management software. Appointments are booked in real time without double-booking — the agent checks live availability before confirming.

Question 8

What CRMs does it connect to?

Accepted Answer

Salesforce, HubSpot, Pipedrive, Zoho CRM, Close, Monday.com, Airtable, and 20+ others. Every call creates or updates a contact record automatically, with transcript and call summary attached.

Question 9

Can I customize the AI's voice and name?

Accepted Answer

Yes. Choose from 40+ high-quality voices, or create a custom voice clone trained on a specific speaker. Name your agent, define its personality, and train it on your specific services, pricing, and FAQs.

Question 10

Is Agent IA Vocal HIPAA compliant?

Accepted Answer

Yes. We offer a Business Associate Agreement (BAA) for healthcare providers on Growth and Scale plans. Our infrastructure meets HIPAA's technical safeguards — data at rest is encrypted, access is logged, and call recordings are stored in US-based SOC 2 certified facilities.

Question 11

Does it comply with TCPA regulations?

Accepted Answer

Yes. All outbound calling complies with the Telephone Consumer Protection Act. We maintain do-not-call lists, honor opt-out requests automatically, and apply time-of-day calling restrictions by state.

Question 12

What about CCPA compliance for California businesses?

Accepted Answer

We comply with the California Consumer Privacy Act. California callers can request data access or deletion, and we maintain records as required. Your data is never sold or shared with third parties.

Question 13

Where is my call data stored?

Accepted Answer

All data is stored on US soil in SOC 2 certified data centers. Call recordings, transcripts, and contact data stay in your account. We do not sell or share your call data with advertisers or third parties under any circumstances.

Question 14

What does it cost?

Accepted Answer

Plans start at $199/month (Starter, 60 minutes). Professional is $299/month (220 minutes) and Enterprise is $399/month (500 minutes). Every plan includes a one-time $999 setup fee covering full onboarding, configuration, and testing. See the Pricing page for the complete breakdown.

Question 15

Are there contracts?

Accepted Answer

No long-term contracts. All plans are month-to-month and can be cancelled anytime from your dashboard. Your configuration and data are retained for 30 days after cancellation in case you return.

Question 16

What if I go over my plan's included minutes?

Accepted Answer

Overage minutes are billed at $0.48/min on all plans. We'll alert you by email at 80% usage. You can upgrade to a higher plan at any time — you're never cut off mid-call or throttled.

Question 17

Is there a setup fee?

Accepted Answer

Yes — every plan includes a one-time $999 setup fee. Our team handles the full onboarding: call flow design, voice script, knowledge base build, integrations, and end-to-end testing before you go live. This is your agent — built right the first time.

Frequently asked questions.

Our US team is here to help.

Your agent goes live in 48 hours.