1. Introduction
This Privacy Policy describes how Agent IA Vocal (hereinafter "we", "our", or "the Platform") collects, uses, discloses, and protects the personal information of users of our website and services in the United Kingdom. By using our Platform, you consent to the practices described in this policy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Agent IA Vocal acts as the data controller for personal data collected through this website and Platform. Where we process personal data on your behalf (for example, processing call recordings and transcripts for your business), we act as a data processor and a Data Processing Agreement (DPA) is available on request.
3. Information We Collect
We collect the following categories of personal information:
- ●Identification information: first name, last name, email address, telephone number.
- ●Business information: company name, website, industry, voice agent usage goals.
- ●Payment information: card data is processed by Stripe and is never stored on our servers.
- ●Usage data: call logs, transcripts, voice recordings, call duration, Platform navigation data.
- ●Technical data: IP address, browser type, operating system, connection data.
4. Legal Basis for Processing
We process your personal data on the following lawful bases under UK GDPR:
- ●Contract performance: processing necessary to provide the services you have requested.
- ●Legitimate interests: improving our platform and communicating relevant service updates.
- ●Legal obligation: complying with applicable UK law and regulatory requirements.
- ●Consent: where you have provided explicit consent, which you may withdraw at any time.
5. How We Use Your Information
We use your personal information to:
- ●Provide, maintain, and improve our AI voice agent services.
- ●Process your payments and manage your subscription.
- ●Configure and customise your voice agent according to your requirements.
- ●Send you communications related to your account and our services.
- ●Analyse Platform usage to improve our products.
- ●Comply with our legal and regulatory obligations under UK law.
6. Voice Recordings and Transcripts
Our AI voice agent service may record and transcribe telephone conversations. Callers are informed at the beginning of each call that the conversation may be recorded. Recordings and transcripts are:
- ●Encrypted in transit (TLS 1.3) and at rest (AES-256).
- ●Accessible only to authorised users of your organisation through the secure dashboard.
- ●Retained for a maximum of 90 days, unless configured differently by the user.
- ●Used solely for service delivery and quality improvement.
7. Information Sharing
We never sell your personal information. We may share your data with:
- ●Stripe: for payment processing.
- ●ElevenLabs: for AI voice processing (anonymised voice data).
- ●Calendar and CRM providers (Google Calendar, HubSpot, Salesforce, etc.) when you connect them to your account.
- ●Hosting providers: our servers are hosted on infrastructure compliant with UK GDPR international transfer requirements.
- ●Legal authorities: when required by UK law, court order, or regulatory request.
8. International Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V, including Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO) where applicable.
9. Your Rights Under UK GDPR
As a data subject under UK GDPR, you have the following rights:
- ●Right of access: request a copy of the personal data we hold about you.
- ●Right to rectification: request correction of inaccurate or incomplete personal data.
- ●Right to erasure: request deletion of your personal data ('right to be forgotten').
- ●Right to restrict processing: request that we limit how we use your data.
- ●Right to data portability: receive your data in a structured, machine-readable format.
- ●Right to object: object to processing based on legitimate interests.
- ●Rights related to automated decision-making: not be subject to solely automated decisions with significant effects.
10. Right to Complain
If you believe we have not handled your personal data in accordance with UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by telephone on 0303 123 1113.
11. Data Security
We implement appropriate technical and organisational security measures to protect your personal information, including:
- ●End-to-end encryption for all communications (TLS 1.3 in transit, AES-256 at rest).
- ●Infrastructure compliant with UK GDPR security requirements.
- ●Secure authentication with optional multi-factor authentication.
- ●Continuous monitoring of access and suspicious activity, with audit logs.
- ●Role-based access controls limiting personal data access to authorised personnel.
12. Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Account data is retained during your subscription and up to 30 days after termination. Voice recordings are retained according to the period configured in your account (default: 90 days). You may request earlier deletion at any time.
13. Cookies and Similar Technologies
We use essential cookies for Platform operation (authentication, language and theme preferences). We do not use advertising cookies or third-party trackers for marketing purposes.
14. Children's Privacy
Agent IA Vocal is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.
15. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We will notify you of material changes by email where we hold your contact details. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.
16. Contact
For any questions regarding this Privacy Policy, to exercise your rights, or to request a Data Processing Agreement, please contact us at: demo@agentiavocal.ca