Intelligent Call Transfer

When a caller needs a human, Agent IA Vocal transfers them instantly — with a live context briefing so the receiving agent already knows who they're talking to and why.

Try It Free See Pricing

From $199/monthLive in 2-3 daysCancel anytimeUK GDPR compliant

Key Benefits

How it works for your business

Built for the way real businesses run their phones — every feature here is in production today.

Warm transfers with context

Before connecting the caller, Agent IA Vocal whispers a summary to the receiving agent — caller name, intent, and key details. No repeat introductions.

Rule-based routing

Transfers route based on call intent, caller status, time of day, or department — defined by you, executed automatically.

Overflow and backup routing

If the primary transfer target doesn't answer, the call cascades to a backup number or returns to the AI — no caller left in dead air.

VIP caller priority

High-value clients or emergency callers trigger priority transfers, bypassing the standard queue and reaching the right person immediately.

Transfer attempt logging

Every transfer attempt — successful or failed — is logged in your dashboard with timestamps and outcomes for quality review.

Business hours awareness

The AI knows your schedule and only attempts live transfers during staffed hours — after hours, it handles the call or schedules a callback.

<3s

Average answer time

vs. 28 sec for human receptionists

99.9%

Uptime SLA

Redundant US-based infrastructure

10k+

Calls handled daily

Across 47 industries

78%

Avg. cost reduction

vs. traditional answering services

How It Works

Live in 2-3 days. ROI in week one.

Forward your number

Point your existing phone number to Agent IA Vocal. No hardware, no extra equipment — takes 5 minutes.

We train your AI agent

Our experts configure your call flows, scripts, FAQs, and team details. Tailored to your business, not a generic template.

Go live in 2-3 days

Your AI agent starts answering every call. Appointments booked, leads qualified, CRM updated — automatically.

Everything Included

What's included with every plan

Every Agent IA Vocal plan ships with the full platform — no upsells, no hidden tiers. These are the capabilities that power every feature.

Real-time dashboard

See every call, transcript, lead, and outcome live. Filter by date, source, intent, or outcome.

Recordings & transcripts

Every call recorded and transcribed automatically — searchable, exportable, and stored securely.

20+ native integrations

Salesforce, HubSpot, Google Calendar, Slack, Zapier, Stripe, DocuSign, and more — no middleware.

HIPAA & SOC 2 ready

Encrypted at rest and in transit. BAA available for healthcare. SOC 2 Type II certified infrastructure.

Multilingual out of the box

English, Spanish, French, and 40+ languages with native-quality neural voices.

SMS & email follow-ups

Automatic post-call texts and emails — confirmations, receipts, intake forms, and reminders.

Custom knowledge base

Upload your FAQs, pricing, services, and policies. The AI answers as a true team member would.

US-based onboarding team

Dedicated implementation specialist. Live in 2-3 days. Phone, chat, and email support included.

Industry Use Cases

Built for the way you work

HealthcareSee industry page

Urgent patient calls are transferred directly to the on-call nurse with a complete symptom summary already communicated.

LegalSee industry page

High-value personal injury inquiries are warm-transferred to the intake attorney — who already knows the case type before saying hello.

Real EstateSee industry page

Hot buyer leads expressing immediate purchase intent are transferred live to a senior agent while the AI stays available for other calls.

Home ServicesSee industry page

Emergency dispatch calls are routed to the on-call technician with address, issue type, and urgency level communicated in advance.

What Clients Say

Trusted by UK businesses

"Masdouk and his team worked with me step by step. His experience helped reshape our project to better suit my needs. He is always friendly and takes time to explain what is needed and delivered. Would strongly recommend to any business owner looking to automate their calls!"

Garret George

CEO, External Affairs

"Delivered an incredible product. Did everything exactly as we discussed, super fast and amazing. Would highly recommend for anyone looking to build any type of automation."

Joseph Simpson

CEO, Oneflow

"Masdouk truly EXEMPLIFIES excellence in software management! His professionalism, attention to detail, and strategic business planning shone through. Highly recommended!"

William Almonte

CEO, Titan Staffing System

FAQ

Common questions

Yes. You can configure separate routing rules for new leads, existing clients, support calls, and emergency situations — each with their own target and fallback.