Meet Rachel,
your always-on
customer service rep.
We built Rachel — an AI voice agent trained on every DTF San Antonio product line: DTF, UV DTF, Glitter, Glow, Sublimation, and Vector services. She answers calls, files support tickets, and responds to SMS — so your print floor stays focused on production. 24/7.
Same-day turnaround means you can't afford phone interruptions.
DTF San Antonio's entire promise — same-day turnaround for orders submitted by 3pm CST — depends on the print floor staying focused on production. Every call, every text, every "what's my order status" question is a moment your team isn't on the press. Rachel fixes that.
Calls during press runs
Production team interrupted 30+ times daily to answer the same questions about file specs, sizing, and turnaround — costing precious minutes on the press.
SMS messages going unread
Customers texting 210-917-0501 expect fast replies. Without dedicated coverage, messages pile up and customers wonder if they have the right number.
Repetitive file spec questions
"PNG or JPG?" "What DPI?" "How big can a gang sheet be?" — same questions, hundreds of times a week, eating staff time and order intake.
After-hours order surge
Customers placing orders late at night have questions before submitting. No response means the order doesn't happen.
Manual support ticket entry
Every customer issue has to be manually entered into your support queue — name, order, issue, contact — costing 5–10 minutes per ticket.
Zero data on missed contacts
Calls during print runs go to voicemail. Texts get buried. There's no way to know how many leads fell through the cracks.
One unified layer — voice, SMS, and tickets.
Rachel isn't just a voice agent. She's a unified customer service layer that runs across phone, SMS, and your support queue. One agent, three channels, zero gaps.
Customer reaches out
Phone call or text to 210-917-0501. Rachel picks up instantly — voice or SMS, same brand voice, same product knowledge, every channel.
Rachel handles or routes
File specs, order status, product questions, delivery info — Rachel resolves the simple stuff in seconds. Anything complex gets escalated with full context.
Ticket auto-created
Issues that need human follow-up land in your support queue as fully-structured tickets — name, order, issue, channel — ready for your team without any manual intake.
Try Rachel.
Right now.
This demo is live and trained on DTF San Antonio's actual products and file requirements. Click the button, talk to Rachel, and hear exactly how every customer interaction will run from now on.