Capabilities
What Aria handles
✓New and returning patient scheduling (physicals, sick visits, follow-ups)
✓Prescription refill request intake — routes to clinical staff with priority flag
✓Insurance eligibility and in-network provider verification
✓After-hours triage — urgent vs. non-urgent escalation to on-call provider
✓Lab result inquiry intake — logs request and triggers nurse callback
✓Specialist referral scheduling coordination
✓English and Spanish call handling for bilingual patient base
Live example
Sample call — new patient scheduling
320+
Monthly calls handled
4.8/5
Patient satisfaction
$2,100/mo
Staff time saved
UK GDPR compliance
Agent IA Vocal operates as a UK GDPR data processor for healthcare clients. All calls are encrypted in transit and at rest. PHI handling is governed by a signed DPA, audit logs are maintained, and no patient information is stored beyond what is required for scheduling and routing.