Our Story · United Kingdom

Built for UK businesses that can't afford to miss a call.

Agent IA Vocal was built with one mission: give every British small business the call-handling power of a FTSE 100 company, at a price that makes sense.

We started by solving a simple problem — small business owners are losing thousands of pounds every month in missed calls. Every missed call is a missed payment.

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50,000+

Calls handled monthly

98.7%

Uptime SLA

2-3 days

Average setup time

30+

Languages supported

Our Mission

Every business deserves to answer every call.

Our AI agents handle calls the way your best employee would — with empathy, professionalism, and a perfect memory for your business details. They answer instantly, book appointments in real time, qualify enquiries with intelligent questions, and update your CRM without any manual work.

We've built specialised knowledge for regulated UK industries — not just generic AI chatbots repurposed for phone calls. GDPR compliance, ICO-aligned data processing, and UK telephony are engineered into the platform from day one.

Explore industries →Why Agent IA Vocal

🛡️

Compliance, by design

UK-specific guardrails on every call

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Data ProtectionGDPR / UK GDPR

ICO-aligned data processing. Lawful basis captured, retention controlled, DSAR-ready.

🏥

HealthcareNHS / DSPT

DSPT-aware handling. Patient data encrypted in transit and at rest with audit trails.

⚖️

Legal ServicesSRA

Conflict-of-interest checks and privileged-communication awareness for UK solicitors.

💼

Financial ServicesFCA

Consumer Duty language, call recordkeeping, and required disclosures built into scripts.

📞

Outbound CallingPECR

Consent capture, time-of-day rules, and TPS list scrubbing for marketing calls.

Our Values

What we believe in.

Four principles that shape every voice agent we build and every customer relationship we run.

🎧

Listen first

Every business has unique needs. We take time to understand your industry before configuring anything.

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Uncompromising voice quality

We refuse robotic-sounding agents. Every voice is chosen, tested, and tuned to sound natural and professional.

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Tailored to your industry

An agent for a dental practice does not work like one for a law firm. We build for your reality, not a generic template.

📊

Measurable results

We track handled calls, booked appointments, and qualified leads — and show you a concrete return on investment.

The Team

Meet the founders.

Builders who have automated thousands of calls for small businesses across North America and Europe.

Masdouk Adelakoun

Co-founder & CTO

Passionate about AI and communication automation, Masdouk co-founded Agent IA Vocal with the conviction that UK small businesses deserve world-class voice technology — without enterprise price tags.

LinkedIn →

Maurice Ngwakum

Co-founder & CEO

Expert in software development and technical integrations, Maurice ensures every voice agent is architected to perform — whether for a GP surgery, law firm, or estate agency.

LinkedIn →

Technology