1. Acceptance of Terms
By accessing or using the Agent IA Vocal platform in India (hereinafter "the Platform"), you agree to be bound by these Terms of Service. If you are using the service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these terms, please do not use the Platform. Continued use of the Platform after the posting of changes constitutes your acceptance of such changes.
2. Service Description
Agent IA Vocal is an intelligent voice communication platform that provides automated voice agents powered by artificial intelligence. Our services in India include:
- ●Provision of AI voice agents capable of answering inbound and outbound phone calls.
- ●Automated appointment booking and lead qualification.
- ●Recording and transcription of telephone conversations.
- ●A management dashboard with statistics, call history, and agent configuration.
- ●Integrations with leading CRM, calendar, and helpdesk tools.
3. Registration and Account
To access the Platform, you must create an account. You agree to:
- ●Provide accurate, complete, and up-to-date information during registration.
- ●Maintain the confidentiality of your login credentials.
- ●Immediately notify us of any unauthorised use of your account.
- ●Be responsible for all activities carried out under your account.
4. Subscriptions and Payments
Access to services requires a paid monthly subscription. Payment terms are as follows:
- ●All prices are listed in USD. INR equivalent is shown for reference only.
- ●A one-time setup fee may apply depending on your plan.
- ●Payments are processed by Stripe, a secure third-party payment provider.
- ●Subscriptions are automatically renewed each month unless cancelled by you.
- ●You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
- ●No refunds are granted for partial months or setup fees. Prices may change with 30 days' notice.
- ●If payment fails, we will attempt to collect for 7 days before suspending service.
5. Acceptable Use
You agree to use the Platform in compliance with Indian law and these terms. It is prohibited to:
- ●Use the Platform for illegal, fraudulent, or harmful purposes.
- ●Send unsolicited automated calls or engage in telephone harassment.
- ●Violate the Telecom Regulatory Authority of India (TRAI) Telecom Commercial Communications Customer Preference Regulations or any applicable Indian law.
- ●Attempt to circumvent, disable, or compromise the Platform's security measures.
- ●Use the Platform to collect personal data without the consent of the individuals concerned.
- ●Resell, sublicense, or redistribute access to the Platform without our written authorisation.
- ●Impersonate any person or organisation.
6. TRAI Compliance
You are solely responsible for ensuring your use of outbound calling features complies with the Telecom Regulatory Authority of India (TRAI) Telecom Commercial Communications Customer Preference Regulations (TCCCPR). This includes obtaining prior consent, registering as a Principal Entity with TRAI, and maintaining a compliant Do Not Disturb (DND) scrubbing process. Agent IA Vocal provides tools to help manage consent but does not accept liability for your compliance failures.
7. Digital Personal Data Protection Act (DPDP Act 2023)
The Platform is designed in alignment with the Digital Personal Data Protection Act, 2023 (DPDP Act). As a Data Fiduciary under the DPDP Act, you are responsible for ensuring that your use of the Platform complies with consent requirements, purpose limitation, and data principal rights. Agent IA Vocal acts as a Data Processor on your behalf and will enter into a data processing agreement upon request.
8. Regulated Industry Compliance
Clients in healthcare, financial services, or other regulated Indian industries must ensure that their use of the Platform complies with sector-specific regulations, including those issued by the Ministry of Health & Family Welfare, the Reserve Bank of India (RBI), and the Securities and Exchange Board of India (SEBI) as applicable.
9. Intellectual Property
All content on the Platform, including software, source code, interfaces, text, graphics, logos, and trademarks, is the property of Agent IA Vocal or its licensors and is protected by applicable Indian and international intellectual property laws. No intellectual property rights are transferred to you through use of the Platform.
10. Data and Privacy
You retain ownership of your call data. You grant Agent IA Vocal a limited licence to process this data to provide the service. The collection and use of your personal data is governed by our Privacy Policy, which forms an integral part of these terms.
11. Call Recordings
You acknowledge and agree that calls handled by your AI voice agent may be recorded and transcribed. You are responsible for:
- ●Ensuring that call recording complies with applicable Indian law, including the Indian Telegraph Act and relevant TRAI regulations.
- ●Informing callers that the conversation may be recorded (the voice agent does this automatically).
- ●Using recordings and transcripts only for legitimate purposes related to your business.
12. Service Availability
We strive to maintain the Platform available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted operation. Interruptions may occur for maintenance, updates, or circumstances beyond our control.
13. Limitation of Liability
To the fullest extent permitted by Indian law, Agent IA Vocal and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the Platform. Our total liability shall in no event exceed the amount you have paid for the service during the 12 months preceding the claim.
14. Indemnification
You agree to defend, indemnify, and hold harmless Agent IA Vocal and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Platform, your violation of any applicable law, or your breach of these terms.
15. Termination
We reserve the right to suspend or terminate your account and access to the Platform at any time, with or without cause, including in the event of a breach of these terms. Upon termination, your right to use the Platform ceases immediately.
16. Dispute Resolution and Governing Law
These Terms of Service are governed by the laws of India. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra. The parties may also opt for arbitration under the Arbitration and Conciliation Act, 1996.
17. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will take effect upon posting on the Platform. It is your responsibility to review these terms regularly.
18. Contact
For any questions regarding these Terms of Service, please contact us at: demo@agentiavocal.ca