1. Acceptance of Terms
By accessing or using the Agent IA Vocal platform in the United Arab Emirates (hereinafter "the Platform"), you agree to be bound by these Terms of Service. If you are using the service on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree to these terms, please do not use the Platform. Continued use of the Platform after the posting of changes constitutes your acceptance of such changes.
2. Service Description
Agent IA Vocal is an intelligent voice communication platform that provides automated voice agents powered by artificial intelligence. Our services in the UAE include:
- ●Provision of AI voice agents capable of answering inbound and outbound phone calls.
- ●Automated appointment booking and lead qualification.
- ●Recording and transcription of telephone conversations.
- ●A management dashboard with statistics, call history, and agent configuration.
- ●Integrations with leading CRM, calendar, and helpdesk tools.
3. Registration and Account
To access the Platform, you must create an account. You agree to:
- ●Provide accurate, complete, and up-to-date information during registration.
- ●Maintain the confidentiality of your login credentials.
- ●Immediately notify us of any unauthorised use of your account.
- ●Be responsible for all activities carried out under your account.
4. Subscriptions and Payments
Access to services requires a paid monthly subscription. Payment terms are as follows:
- ●All prices are in US Dollars (USD) and billed monthly.
- ●A one-time setup fee may apply depending on your plan.
- ●Payments are processed by Stripe, a secure third-party payment provider.
- ●Subscriptions are automatically renewed each month unless cancelled by you.
- ●You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
- ●No refunds are granted for partial months or setup fees. Prices may change with 30 days' notice.
- ●If payment fails, we will attempt to collect for 7 days before suspending service.
5. Acceptable Use
You agree to use the Platform in compliance with UAE law and these terms. It is prohibited to:
- ●Use the Platform for illegal, fraudulent, or harmful purposes.
- ●Send unsolicited automated calls or engage in telephone harassment.
- ●Violate the UAE Telecommunications and Digital Government Regulatory Authority (TDRA) guidelines or any applicable UAE federal or emirate-level law.
- ●Attempt to circumvent, disable, or compromise the Platform's security measures.
- ●Use the Platform to collect personal information without the consent of the individuals concerned.
- ●Resell, sublicense, or redistribute access to the Platform without our written authorisation.
- ●Impersonate any person or organisation.
6. UAE Regulatory Compliance
You are solely responsible for ensuring your use of the Platform complies with all applicable UAE regulations, including the Telecommunications and Digital Government Regulatory Authority (TDRA) rules on automated calling. Agent IA Vocal provides opt-out management and do-not-call list tools but does not accept liability for your compliance failures.
7. PDPL & DIFC Data Protection
The Platform is designed in alignment with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and the DIFC Data Protection Law 2020. Clients operating within the DIFC must ensure they have appropriate lawful bases for any personal data processed through the Platform. Our full obligations are set out in the Privacy Policy.
8. Healthcare & Regulated Industries
Clients in healthcare, financial services, or other regulated UAE industries must ensure that their use of the Platform complies with sector-specific regulations including those issued by the Dubai Health Authority (DHA), Abu Dhabi Department of Health (DoH), and the Central Bank of the UAE. A data processing addendum is available on Growth and Scale plans.
9. Intellectual Property
All content on the Platform, including software, source code, interfaces, text, graphics, logos, and trademarks, is the property of Agent IA Vocal or its licensors and is protected by applicable intellectual property laws. No intellectual property rights are transferred to you through use of the Platform.
10. Data and Privacy
You retain ownership of your call data. You grant Agent IA Vocal a limited licence to process this data to provide the service. The collection and use of your personal information is governed by our Privacy Policy, which forms an integral part of these terms. By using the Platform, you acknowledge that you have read and accepted our Privacy Policy.
11. Call Recordings
You acknowledge and agree that calls handled by your AI voice agent may be recorded and transcribed. You are responsible for:
- ●Ensuring that call recording complies with applicable UAE federal and emirate-level laws.
- ●Informing callers that the conversation may be recorded (the voice agent does this automatically).
- ●Using recordings and transcripts only for legitimate purposes related to your business.
12. Service Availability
We strive to maintain the Platform available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted operation. Interruptions may occur for maintenance, updates, or circumstances beyond our control. We shall not be liable for any losses resulting from temporary service unavailability.
13. Limitation of Liability
To the fullest extent permitted by UAE law, Agent IA Vocal and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or business opportunities, arising from the use of or inability to use the Platform. Our total liability shall in no event exceed the amount you have paid for the service during the 12 months preceding the claim.
14. Indemnification
You agree to defend, indemnify, and hold harmless Agent IA Vocal and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Platform, your violation of any applicable law, or your breach of these terms.
15. Termination
We reserve the right to suspend or terminate your account and access to the Platform at any time, with or without cause, including in the event of a breach of these terms. Upon termination, your right to use the Platform ceases immediately. Your account data will be retained in accordance with our Privacy Policy.
16. Dispute Resolution and Governing Law
These Terms of Service are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms shall first be referred to mediation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE, unless the parties mutually agree to arbitration under the DIFC-LCIA Arbitration Centre rules.
17. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will take effect upon posting on the Platform. It is your responsibility to review these terms regularly.
18. Contact
For any questions regarding these Terms of Service, please contact us at: demo@agentiavocal.ca