1. Introduction
This Privacy Policy describes how Agent IA Vocal ("we", "our", or "the Platform") collects, uses, discloses, and protects the personal information of users of our website and services in the United Arab Emirates. By using our Platform, you consent to the practices described in this policy. We operate in alignment with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL), the DIFC Data Protection Law 2020, and the ADGM Data Protection Regulations 2021.
2. Applicable Legal Framework
We operate in alignment with the following UAE data protection frameworks:
- ●UAE Federal Decree Law No. 45 of 2021 (PDPL) — the national data protection law applicable to all personal data processing in the UAE outside of financial free zones.
- ●DIFC Data Protection Law 2020 (DIFC Law No. 5 of 2020) — applies to data processing within or connected to the Dubai International Financial Centre.
- ●ADGM Data Protection Regulations 2021 — applies to data processing within or connected to the Abu Dhabi Global Market.
- ●UAE Telecommunications and Digital Government Regulatory Authority (TDRA) guidelines on electronic communications.
3. Information We Collect
We collect the following categories of personal information:
- ●Identification information: full name, email address, phone number.
- ●Business information: company name, website, industry, voice agent usage goals.
- ●Payment information: card data is processed by Stripe and is never stored on our servers.
- ●Usage data: call logs, transcripts, voice recordings, call duration, Platform navigation data.
- ●Technical data: IP address, browser type, operating system, connection data.
4. How We Use Your Information
We use your personal information to:
- ●Provide, maintain, and improve our AI voice agent services.
- ●Process your payments and manage your subscription.
- ●Configure and customise your voice agent according to your needs.
- ●Send you communications related to your account and our services.
- ●Analyse Platform usage to improve our products.
- ●Comply with our legal and regulatory obligations under UAE law.
5. Voice Recordings and Transcripts
Our AI voice agent service may record and transcribe telephone conversations. Callers are informed at the beginning of each call that the conversation may be recorded. Recordings and transcripts are:
- ●Encrypted in transit (TLS 1.3) and at rest (AES-256).
- ●Accessible only to authorised users of your organisation through the secure dashboard.
- ●Retained for a maximum of 90 days, unless configured differently by the user.
- ●Used solely for service delivery and quality improvement.
6. Information Sharing
We never sell your personal information. We may share your data with:
- ●Stripe: for payment processing.
- ●ElevenLabs: for AI voice processing (anonymised voice data).
- ●Calendar and CRM providers when you connect them to your account.
- ●Hosting providers: our infrastructure operates within data centres that meet international security standards.
- ●Legal or regulatory authorities: when required by UAE law, court order, or regulatory request.
7. Cross-Border Data Transfers
Where personal data is transferred outside the UAE, we ensure appropriate safeguards are in place as required by the PDPL and applicable free zone regulations. This includes contractual protections with sub-processors and the use of adequacy mechanisms where available.
8. Your Rights Under UAE Law
Under the UAE PDPL and applicable free zone data protection laws, you have the following rights:
- ●Right of access: request a copy of the personal data we hold about you.
- ●Right to rectification: request correction of inaccurate personal information.
- ●Right to erasure: request deletion of your personal data, subject to legal retention obligations.
- ●Right to restriction: request that we limit how we process your data.
- ●Right to object: object to processing based on legitimate interests.
- ●Right to data portability: receive your data in a structured, machine-readable format.
9. Data Security
We implement appropriate technical and organisational security measures to protect your personal information, including:
- ●End-to-end encryption for all communications (TLS 1.3 in transit, AES-256 at rest).
- ●Secure authentication through recognised identity providers, with optional multi-factor authentication.
- ●Continuous monitoring of access and suspicious activity, with audit logs.
- ●Role-based access controls limiting personal data access to authorised personnel.
10. Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal obligations under UAE law. Account data is retained during your subscription and up to 30 days after termination. Voice recordings are retained according to the period configured in your account (default: 90 days). You may request earlier deletion at any time.
11. Cookies
We use essential cookies for Platform operation (authentication, language and theme preferences). We do not use advertising cookies or third-party trackers for marketing purposes.
12. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.
13. Contact
For any questions regarding this Privacy Policy or to exercise your rights under UAE law, please contact us at: demo@agentiavocal.ca